Frequently Asked Questions

Everything you need to know about your TréLuxe experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are TréLuxe products suitable for all hair types?

Yes, our products are formulated to be inclusive. While we specialize in curl definition and hydration, our botanical-based ingredients benefit various hair textures seeking moisture and strength.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Do you test your beauty products on animals?

Absolutely not. TréLuxe is a cruelty-free brand. We do not test our finished products or ingredients on animals at any point during the manufacturing process.

Can I track my package after it ships?

Yes, once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.